Decisiv and KEA Advisors have announced a new collaboration that will integrate Decisiv SRM Discovery Status Tracker with the management dashboards of the KEA PULSE Reporting system.
“The new integration of Status Tracker extends the PULSE Dealership Dashboard to provide a single, management level view for tracking and improving the efficiency of the entire repair order process,” says Dick Hyatt, President and CEO of Decisiv. “By expanding our existing partnership with KEA, we will collectively elevate the effectiveness of service operations for our customers.”
Status Tracker service status information will be delivered directly into the KEA PULSE Reporting system, which is integrated with major Dealer Management Systems in North America. The integrated solutions will provide a single management dashboard that provides a summary of the status of service events and presents key duration metrics for both closed and open repair orders, the companies say.
Decisiv SRM Discovery Status Tracker includes a suite of management dashboards that provide a clear description of statuses across every case, location and service advisor to identify bottlenecks and streamline service delivery. The companies note users of Status Tracker are realizing an overall uptime improvement of 11% to 26%, including average downtime reductions of five hours between check-in and diagnosis and a reduction of 12 hours waiting for customer approval.
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The KEA PULSE Dealership Dashboard provides process data and predictive and prescriptive analytics for truck dealerships. With PULSE, KEA states users can focus on process outliers through automated and customized reporting across departments and rooftops. Dealers can set performance benchmark thresholds and alerts, and drill down to improve profitability by increasing revenue-generating wrench time for technicians and the volume of service events.
“By giving dealers actionable data that drives more effective management and control over the service process, the new integration between KEA PULSE and Decisiv SRM Discovery Status Tracker will result in a faster return to service of assets for our customers,” says Keith Ely, managing shareholder of KEA Advisors. “The integration of PULSE and Status Tracker will provide our customers with a dynamic and more detailed understanding of every repair status. That will support driving a quicker and more measured service workflow, more profitable repair orders, and lead to a better customer experience.”
Decisiv will be responsible for the sale and support of SRM Discovery Status Tracker and KEA will provide the PULSE Reporting system. To demonstrate the newly integrated solutions, the two companies are co-sponsoring a webinar for truck dealership personnel at 1 p.m. ET on Oct. 24. To register, please CLICK HERE.
