Prokeep is working to empower distributors with the future of customer engagement — a centralized inbox for customer communication that enables faster response times, more sales opportunities, a better view of customer history, and an easier way to proactively engage customer bases so distributors can deliver exceptional customer experience and secure their position as an industry leader.
"Our goal is to make it as easy as possible for customers to connect with us. By introducing text and chat options, we are providing new communication channels that some may prefer over traditional email and phone calls," says Steve Hansen, vice president of Marketing and Communication for High Bar Brands. "Additionally, we’ve partnered with Prokeep to expand this level of communication to our distribution network, offering a 10% discount on Prokeep services to any customer who finds it valuable for their business."
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Since 2016, Prokeep says it has been driven to support growth and modernization in the distribution industry, supplying over 8,000 distributor and distributor locations across North America with a more efficient way to engage their customers. Today, Prokeep supplies some of the biggest names in truck parts distribution businesses. Prokeep is excited to equip the High Bar Brands distributors with its purpose-built solution for inbound and outbound communication.
“When we started working with High Bar Brands distributors, we knew we were providing a value add to their businesses — more efficient inbound communication, unlocking the outbound motion, centralizing customer communication history records and delivering a better customer experience," the company says. "This partnership solidifies that and we’re pumped to bring our technology to the entire High Bar Brands distribution network to give that innovative edge to their businesses and propel their growth.”
Prokeep says features and benefits of the product for High Bar Brands distributors:
- Faster customer response times with a centralized digital inbox: Send and receive inbound texts, emails, faxes, and web chats in one inbox that can be accessed by any first available rep or routed to a preferred contact.
- Easy outbound engagement with automation & templates: Proactively engage customers with order updates, delivery notifications, and pickup instructions through text from a user-friendly platform with easy automations.
- More promotion engagement with SMS Marketing: Leverage the power of SMS marketing to get more eyes on your promotions, counter day invites, and urgent information so no one is left out of the loop.
- Easy sales enablement with a purpose-built distributor CRM: With a centralized record of customer communications, teams can use tags and reports to create personalized outreach and relationship consistency.
